Email potterynooknane@gmail.com. Include the email on your account and, if you can, your app version from Settings.
Reset your password
On the sign-in screen, use Forgot password. We will send a reset link to the email on the account.
Cancel Pottery Nook Pro
Subscriptions are billed by Apple or Google, not by us.
- iPhone: Settings → your name → Subscriptions → Pottery Nook.
- Android: Play Store → profile → Payments & subscriptions → Pottery Nook.
You can also open manage subscription from Pottery Nook Pro screens in the app when you are signed in.
Delete your account
In the app: Profile → Account Settings → delete account. Your studio is scheduled for deletion. You have 30 days to sign back in and restore it. After that the account and synced studio data are permanently removed.
Cloud photos and free limits
Free accounts can keep unlimited pieces, kiln logs, and glazes on the device. Cloud photo backup is 500 MB total, and 1 cloud-backed photo per piece. Pottery Nook Pro removes that cap. If an upload fails, check your sign-in and network, then try again.
Community reports
On a post, reply, profile, or challenge entry that is not yours, open ··· and choose Report or Block. We review reports. Blocked potters disappear from your feed. Unblock them later in Privacy Settings → Blocked potters.
Something is broken
Email us with what you tapped, what you expected, and a screenshot if you have one. The in-app Feedback button on Home also opens a mail draft to the same address.